11. Sınıf İngilizce Spice Up Ders Kitabı Cevapları Sayfa 59

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11. Sınıf İngilizce Spice Up Ders Kitabı Cevapları Sayfa 59

1 Read the letter and fill in the blanks with the correci expressions. One is extra.

Dear Sir/Madam,
I am writing to express my strong dissatisfaction with the service provided by your airline during my flight to Los Angeles three days ago.
a) _, despite the delay of the flight for over three hours, nobody gave us any explanation and even offered us a drink.
b) _, when we finally boarded the plane, the staff were unhelpful and refused to respond to the call button. One of the cabin crew actually spilled the coffee on my T-shirt.
c)_, hemade no effort to clean it up. He just apologised.
d)_, when we reached our destination, I found one of my suitcases open, and some of my items were missing. I saw nobody around to help me. There should have been someone from your company whom I could have had a word with.
As you can imagine, I was extremely disappointed and furious about the whole experience.
I expect a full refund on my ticket as compensation for the missing items, as well as a written apology from the airline company.
I am looking forward to hearing from you at your earliest convenience. Yours faithfully,
Diego Perez

2 Study the following plan and use the information given in the box to write a letter of complaint to the restaurant manager.

Opening Remark: Dear Sir/Madam Introduction: Reason for writing Main Body: Details of complaints and reasons Conclusion: Your demand Closing Remark: Yours faithfully

• Service was too slow.
• Music was very loud.
• Food was badly cooked.
• Waiter was rude.

• We waited for an hour.
• We couldn’t hear each other.
• The steak was tough, the rice was greasy, and the salad wasn’t fresh.
• He didn’t even apologise for spilling the tea on my shirt.

• Cevap:

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